Refund policy

We understand that sometimes you may need to return a product purchased from our retail website. Therefore, we have established the following returns policy to assist you in this process:

1. Returns Period: You may return any product within 28 days from the date of purchase. Beyond this period, we may not be able to process your return.

2. Eligibility for Returns: The product must be in its original condition and packaging, with all original tags and labels intact. The product must not have been used, washed, or damaged in any way. We reserve the right to refuse returns that do not meet these criteria.

3. Return Process: To initiate a return, please contact us via email or phone with your order number and reason for return. We will provide you with a Return Authorization (RA) number and instructions on how to return the product.

4. Shipping Costs: You will be responsible for all shipping costs associated with returning the product, unless the return is due to our error (e.g. wrong product shipped). We recommend using a tracked shipping method to ensure the safe and timely delivery of the product.

5. Refunds: Once we receive the returned product and verify that it meets our return criteria, we will issue a refund to the original payment method used to make the purchase. Please note that shipping costs are non-refundable.

6. Exchanges: If you wish to exchange a product for a different size or color, please contact us to arrange the exchange. We will process the exchange as a new order and ship the new product to you. You will be responsible for all shipping costs associated with the exchange.

7. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately with photos of the product and packaging. We will work with you to arrange a return or exchange and will cover all associated shipping costs.

Thank you for shopping with us and please do not hesitate to contact us if you have any questions or concerns about our returns policy.